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Return & Refunds

Merchandise in its original condition may be returned for a refund within 30 days of purchase. Opened software and downloadable items are nonrefundable.

Call (213) 744-1897 or email us at to get a Return Merchandise Authorization (RMA) number before returning any merchandise. Once you have a RMA number, send us your return with the RMA number marked clearly on the outside of the box. Shipping fees for returns are your responsibility.

Send returns to:

KORAMZI Return Department

RMA Number: (insert your RMA number here)
1443 Walnut Street
Los Angeles, CA 90011 

Retail Store Purchases

Items purchased at retail or online stores must be returned where you purchased them. Return policies may vary. Restocking fees may apply. Contact the dealer directly for their return policy information.